Terms and conditions

Who are we?
We are a family-run business based in Scarborough, UK. We like jewellery, but jewellery with a difference. We have just fallen in love with New Zealand jewellery - paua shell jewellery, beautifully carved Maori bone pendants and the very unique greenstone carvings.

Delivery time
We usually have all items in stock, however, when you add an item to the basket, it will indicate, whether it is in stock or not and approximate delivery times. Items in stock are usually dispatched within 1 - 3 days and should reach you within 3 - 4 days, depending on the efficiency of the Royal Mail.
Items that are currently out of stock might have a delay of upto 2 weeks, this is because we order our jewellery from around the world, which naturally increases delivery times.
If there are longer delays, we will contact you and you can then decide, whether you are happy to wait just that little bit longer, choose an alternative design or whether you wish to cancel your order.

Delivery cost
We do charge for packaging & postage. In return, we keep our prices at affordable levels. We send all items by recorded delivery, to Europe as Internationally signed for. This ensures a swift service, but also offers the security we want to give our jewellery. We currently charge £1.90 for deliveries inside the UK, £5.50 for delivers to Europe, £6.50 for deliveries to the USA, Canada, New Zealand and Australia and other countries outside Europe.

Any tax, value added tax, customs & excise charges are your responsibilty and have to be covered by you.

Prices are subject to change without notice, although we try our best to keep prices steady and affordable at all times.

Whatever reason for return (cancellation or faulty item), do not return anything without having contacted us before!
You have the right to cancel your order. We will refund the order total minus 10% admin fee. If your order has already been shipped and you return it to us, it must be done within 7 days of receipt, in the original packaging, unused. The return is at your cost and we will only refund the original cost minus 10% admin fee & our postage cost.
We cannot accept returns for earrings, unless faulty, due to hygiene reasons.

We personally inspect all items before shipping, so you should not receive any faulty items. However, if this should happen due to an oversight, we will of course accept returns of items that are faulty. In such a case, please contact us by e-mail within 14 days of receipt of the faulty item. Postage & insurance cost for returns are your responsibilty. We recommend that you send items via recorded or special delivery. You can choose to receive a replacement, if we can get one, or to get a refund. This refund would be the total cost of your original purchase.

As jewellery is subject to wear & tear, we can, unfortunately, not accept returns after 30 days of shipping.
Please retain proof of postage until we have confirmed receipt of your return.

Our jewellery
The findings in our jewellery (where applicable) is made from .925 Sterling Silver. We do not accept responsibilty, if you should be allergic to any of the materials in our jewellery.
Paua shell, Black pearl shell and Greenstone (jade/pounamu) are natural substances/materials, which can vary in colour and pattern considerably. Please do under stand that we cannot photograph every individual product and that the product you receive may look different to the one shown on our site.
Paua shell can range from blue to green and even gold/red fire-like. Greenstone ranges from a very dark green to lighter shades, sometimes with white mineral deposits, which the Maoris compared to the clouds above New Zealand.
Please read our brief guide How to care for your jewellery.

Privacy & Security
The only personal details we need from you are your title, full name & address. Please note, that if you ask us to deliver to an alternative address, we may contact you or conduct extra security check as part of our policy on on-line fraud prevention.
Once you have entered your address details and choose to proceed to checkout, you will be re-directed to WorldPay, an independent and secure Internet payment gateway, part of the Royal Bank of Scotland plc. This is a completely secure site, which means, all information you send to this site, is encrypted using 128-bit encryption, the industry standard for dealing with sensitive information, so there is absolutely no risk in entering your card details.
We currently accept all major credit cards and debit cards.
We do not share, sell or pass on any of your personal information to any third party. We will not contact you unless you have asked us to. We do not send flyers in the post, or weekly/monthly "Hot offer" e-mails. We do not run advertising campaigns by mail, e-mail, fax or phone. We respect your privacy. We would, however appreciate, if you recommended us to friends & relatives, indeed anybody, who might like our unusual jewellery as much as we do!

Please contact us with any questions you may have:

Hidden Jewel
27 Holbeck Avenue
YO11 2XH
United Kingdom

(* is trading as Hidden Jewel)

Tel: 0044 (0)1723 374713
(during usual office hours,
please leave a message, if we aren't there to take your call - we will get back to you as soon as we can!)
» Paua shell necklaces,
pendants and brooches
» Paua shell earrings
» Black pearl shell jewellery
» NZ Greenstone / Jade Jewellery
pendants, earrings and bracelets
» NZ Jade in Silver Jewellery
Unique Greenstone / Flower Jade pendants & earrings, Alfred Moreton
» NZ Jade in Silver Jewellery II
Greenstone necklaces & earrings
» Maori bone pendants
Hei Matau (fish hooks), Twists, Koru, Tiki, Manaia and more
» Accessories
Sterling Silver Snake chains,
Rubber neck cords, Leather cords
What is Paua shell?
Meaning of Maori symbols
NZ Greenstone/Jade/pounamu
Contact us
Terms and Conditions
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